I searched the web for a while and it mostly sounded like it wasn’t illegal for small-time sellers. ![]() Yikes! I hadn’t really considered that possibility. They’re marked ‘Not for individual resale.’ It’s illegal.” However, as I was discussing this on a recent road trip, someone spoke up and said “You can’t do that. In “ How to Make Money Selling on Amazon,” one of the methods I recommended was buying things in large multipacks at wholesalers like Costco, breaking them up into individual units, and then reselling them online. Contacting eBay is much more straightforward now, as the instructions above show. Note: This section has been kept for posterity. How I Reached a Live eBay Customer Support Agent on the Phone You should be talking to a live customer support agent in no time. If the self-help materials don't look helpful, call the number and, when prompted by the machine, enter your passcode using your phone’s keypad function. You'll get a screen with a bunch of self-help options in the center, and a phone number and passcode on the left.Choose a category for your question, such as “Paying for items.” Don’t worry if nothing matches your question perfectly-just pick whatever sounds closest.Select the topic you have a question about: selling, buying, your account, delivery and tracking, or returns and refunds.Go to eBay’s Call Us page during eBay's business hours (5:00 AM to 10:00 PM Pacific Time).Sign in to your eBay account if you have one.To get the right number and a passcode, you need to: You might spend most of the day on hold if you call without getting these first. However, if you want to speak to a real human being anytime soon, you need a passcode and possibly even a different phone number. The primary eBay customer service number is no secret: it is 1-86. You can still contact eBay through email or social media. They have also removed their "Call Us" page. If you attempt to call their support number, you will get a machine response. How to Find the Right eBay Customer Service NumberĬoronavirus update: eBay is not accepting phone calls at this time. Remember that their customer service team is going through a lot of changes and that their support volumes for both buyers and sellers are extremely high. Please be patient if you are trying to contact eBay during the COVID-19 pandemic. You should get a reply from eBay within 24 hours. You'll then need to sign in to your eBay account, even if you're already signed in.įinally, you'll be able to write your email in a simple form.Ĭlick "Send" when you're done writing the email. But if you can't find the help you need, click "Email us." We strongly recommend checking the help articles first-it will help keep wait times down for everyone. You should then see another menu with an "Email us" button on the left. Next, choose a subtopic that puts you closer to your actual question. Choose the one that's closest to what you need to ask about. When you click "Email us," it will take you to a menu where you can choose a topic. Note that on some help pages, it will appear in the blue options under "Other options for you" rather than in the white box under "Need more help?" Once you're there, scroll down and click "Email us." If there's one positive side effect of the 2020 pandemic, it's that eBay has brought back email support. ![]() Looking for tips on providing great customer service on eBay instead? See our articles on improving your feedback score or setting up an eBay helpdesk. Expect long wait times and limited support options. At the same time, the COVID-19 outbreak has increased online shopping. Keep getting a machine when you call the eBay customer service number? Not sure whether it’s okay to send them a question on Facebook? If you need help from eBay’s support team, here’s what you need to do to reach them via any channel:Ĭoronavirus update: As of April 3, 2020, eBay is still in the process of moving its support staff to home offices to keep them safe.
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